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❓ Frequently Asked Questions (FAQs)

Answers to common questions about using Knight21-ERP.

📖 Quick Navigation​

🔑 Login & Accounts​

1. What are the default login credentials for different users?

Different user types have different default login credentials in the system:

🎓 For Students:

  • Username: GR Number (General Register Number)
  • Password: Date of Birth in DDMMYYYY format
  • Example: 
    Username: 2025000001
    Password: 01012010 (for DOB: 1st Jan 2010)
    School Code : SCH20251

👥 For Parents, Teachers, and Staff:

  • Username: Email Address
  • Password: Mobile Number
  • Example: 
    Username: teacher@school.com
    Password: 9876543210
    School Code : SCH20251

Note: For security reasons, it's recommended to change these default passwords after first login.

2. Where can I find the School Code?

The School Code is a unique identifier assigned to each school. You can find it from both the Super Admin Panel and the School Admin Panel:

🔹 From the Super Admin Panel:

  • Navigate to: Schools → Manage Schools
  • Click the column selector icon (top-right of the table)
  • Enable the "Code" column by checking it
  • You'll now see the School Code in the table listing

🔹 From the School Admin Panel:

  • Go to: System Settings → General Settings
  • Look for the School Code field on the right side of the form

💳 Subscription & Package Management​

3. What happens if the Super Admin updates an existing subscription package?

The behavior depends on the "Instant Effect" setting when updating the package:

✅ Instant Effect Enabled:

  • Only the features are updated immediately
  • Existing subscribers get the new features right away

❌ Instant Effect Disabled:

  • The updates won't apply immediately
  • The school will continue with the existing features until the current plan expires
  • New features will be available upon plan renewal

Best Practice: Always review the "Instant Effect" setting before updating packages to avoid unexpected changes for active subscribers.

4. How is the addon validity calculated?

Addon validity is always tied to the school's current subscription plan expiry date.

Key Points:

  • The addon will expire along with the school's main package
  • This applies regardless of when the addon was activated
  • Addons cannot extend beyond the main subscription period

Example:

  • Main subscription expires: December 31, 2024
  • Addon activated: November 1, 2024
  • Addon expires: December 31, 2024 (same as main subscription)

Recommendation: Plan your addon purchases to align with your main subscription renewal cycle.

5. How many payment gateways are available in the system?

Currently, we support four payment gateways in the system:

Available Payment Gateways:

  • Stripe
  • Razorpay
  • Paystack
  • Flutterwave

Note: Each payment gateway can be configured individually in the system settings, allowing super admin and schools to choose the most suitable option for their region and requirements.

🏫 Academics​

6. How do Classes and Sections work in the system?

In our system, "Classes" (also known as "Grades" in some countries) represent the academic levels students are enrolled in — for example, Grade 1 through Grade 12.

Each Class can have multiple Sections. A Section is essentially a sub-division of a class, created to manage students efficiently when the number of enrolled students exceeds the capacity of a single classroom.

Why Sections Are Needed:

Let's take an example:

  • Suppose your classroom capacity is 30 students.
  • For Grade 1, if 90 students apply for admission, it's not feasible to place them all in one classroom.
  • In such a case, the system allows you to create multiple Sections under the same Class — such as Grade 1 - A, Grade 1 - B, and Grade 1 - C.
  • Each section can then accommodate up to 30 students, depending on classroom size or academic management preferences.

How It Works in the System:

  1. Create a Class (e.g., Grade 1)
  2. Create Sections (e.g., A, B, C)
  3. Assign Students to Sections — This can be done manually or based on performance, alphabetical order, or admission order.
  4. The system ensures students are evenly distributed according to section capacity, and each section can be managed individually.

Benefits:

  • Better classroom and resource management
  • Improved teacher-to-student ratio
  • Easier tracking of student progress within smaller groups